Ointment/Paste Packaging Line

Frequently Asked Questions (FAQ)

What types of products can this machine handle?

The machine can handle products with various viscosities, from thin liquids to thick pastes and creams, including pharmaceuticals, cosmetics, food products, and industrial compounds.

What payment terms do you offer?

We typically require a 30% deposit via T/T with the 70% balance paid before shipment. We also accept L/C and other payment methods. Standard pricing is FOB Ningbo or Shanghai.

What training is provided with the machine?

We provide comprehensive training for your staff on proper machine operation, maintenance, cleaning procedures, and safety protocols. Our engineers will ensure your team can operate the system efficiently before completing installation.

What warranty and service is included?

We offer a 1-year warranty on main components including PLC, electrical systems, and mechanical parts. Lifetime maintenance support is provided, with 24/7 technical assistance available through our global support network.

How easy is the machine to clean and maintain?

The machine is designed with hygiene in mind, featuring quick-disconnect components and smooth surfaces for easy cleaning. Regular maintenance involves basic cleaning and lubrication, with detailed manuals provided.

Can the machine handle different tube sizes?

Yes, the machine can be adjusted to handle various tube diameters and lengths within the 10-200ml capacity range. Changeover between sizes requires simple adjustments and tooling changes.

What support is available for technical issues?

We provide 24/7 support via phone, email, and video conference. For complex issues, we have service engineers available in multiple regions including Thailand and America, with a commitment to response within 36 hours.